Support

What is Unwritten AI?

Unwritten AI is a narrative role-playing game for iOS and Android. You choose one of a small catalogue of hand-authored worlds, create a character, and play through a multi-act story turn by turn. An AI narrator writes each scene; a rules engine underneath tracks your health, skill domains, rank, reputation, oaths and relationships.

How does the daily turn limit work?

Free accounts get 15 turns per day. The counter resets at midnight in your own timezone, not ours. Starting an adventure doesn't consume a turn — only the turns you actually play do.

Adventurer and Chronicler plans have no daily limit, subject to a fair-use ceiling of roughly 300 turns a day that exists to stop automated abuse.

Can I run more than one adventure at once?

That depends on your plan: 1 on Wanderer, 3 on Adventurer, 10 on Chronicler. Finishing or abandoning an adventure frees the slot again.

Which scenarios can I play on the free plan?

Free accounts have access to the starter scenarios — complete adventures, not demos. Adventurer and Chronicler open the entire catalogue, and Chronicler subscribers also see new worlds before they're released to everyone else.

What happens when my character dies?

Death ends the adventure. You may be offered a single revival, which restarts you from an earlier checkpoint rather than undoing what happened — free accounts get one per adventure. If no revival is available, the story is over and the chronicle stands as it is.

Can I play on more than one device?

Yes. Sign in with the same account anywhere and your adventures follow you — progress is stored on our servers, not on the device.

The app is blank or won't load.

Close and reopen it first. Unwritten needs an active internet connection because every turn is generated server-side, so check that next. If it persists, write to us with your device model and OS version and we'll look at the logs for your account.

The narrator wrote something that felt wrong.

Tell us. Send a short description of what happened and roughly which turn to support@unwrittenai.app. Reports like these are the main way scenario guard-rails get tightened, and they're read individually.

How do I cancel my subscription?

Subscriptions are managed by Apple and Google, not by us — so cancelling happens in your device settings.

iPhone or iPad: Settings → your name → Subscriptions → Unwritten AI → Cancel Subscription.
Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Unwritten AI → Cancel.

Cancelling takes effect at the end of the period you've already paid for. You keep full access until then.

I subscribed but my account still shows as free.

Open the subscription screen in the app and tap Restore purchases. Store confirmations occasionally arrive a few minutes late. If it hasn't resolved after that, email support@unwrittenai.app with your store order number and we'll correct it manually.

Is there an annual plan?

Yes. Adventurer and Chronicler can both be billed yearly instead of monthly, which works out around 30% cheaper than paying month to month.

Can I switch between monthly and annual?

Yes, from your device's subscription settings — the same place you'd cancel. Apple and Google handle the proration, so you won't be charged twice for overlapping time.

Can I get a refund?

Refunds are handled entirely by the store you purchased through. For Apple, use reportaproblem.apple.com; for Google, use the Play Store order history. We can't issue refunds ourselves, but tell us what went wrong anyway — it's useful.

How do I delete my account?

You can do it yourself, inside the app: Profile → Delete my account, then confirm. This permanently removes your account and everything attached to it — adventures, characters, turn history and statistics. It cannot be undone.

One thing it does not do: cancel an active subscription. Subscriptions belong to Apple or Google, so cancel yours in your device settings before deleting the account, or you'll keep being billed for it.

If you can no longer sign in, email privacy@unwrittenai.app from the address on the account and we'll handle it within 30 days.

Can I get a copy of my data?

Yes. Write to privacy@unwrittenai.app from your account's email address and we'll send you a machine-readable export within 30 days. This applies to everyone, not only readers in the EU.

I never received my confirmation email.

Check the spam folder first — confirmation mail lands there more often than it should. If it's genuinely missing, try signing in again to trigger a fresh one, or sign in with Apple or Google instead, which skips email confirmation entirely.